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In less than two years, icare has revolutionised its business and the greater insurance industry of New South Wales by implementing a world-class customer experience (CX) programme. This is how they did it. 

You'll learn:

  • How the programme was implemented. 
  • The challenges and critical success factors. 
  • How customer satisfaction jumped by 18.5%. 
  • How CX insights were used to transform the business.
  • What advice icare's leadership team has for organisations serious about CX. 

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