<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=445294559190423&amp;ev=PageView&amp;noscript=1">

In less than two years, icare has revolutionised its business and the greater insurance industry of New South Wales by implementing a world-class customer experience (CX) programme. This is how they did it. 

You'll learn:

  • How the programme was implemented. 
  • The challenges and critical success factors. 
  • How customer satisfaction jumped by 18.5%. 
  • How CX insights were used to transform the business.
  • What advice icare's leadership team has for organisations serious about CX. 

Enter your details to get the full case study