In less than two years, icare has revolutionised its business and the greater insurance industry of New South Wales by implementing a world-class customer experience (CX) programme. This is how they did it.
- How the programme was implemented.
- The challenges and critical success factors.
- How customer satisfaction jumped by 18.5%.
- How CX insights were used to transform the business.
- What advice icare's leadership team has for organisations serious about CX.