Take the first step

"We use Customer Monitor locally and globally and love it. The team at Perceptive add value to what we do and really partner with us." — Jacqui Barratt, Founder, Salt Recruitment

Introducing Customer Monitor

Customer Monitor is our enterprise level customer experience (CX) management solution.

Using the power of the Net Promoter Score (NPS), Customer Monitor gives you the ability to harness actionable CX insights to improve customer retention and loyalty–all through an easy-to-use and intelligent, online dashboard.

Voice-of-customer feedback is automatically collated and analysed to uncover important themes, trends and motivational drivers among your different customer segments. With adjustable dashboard views, Customer Monitor can accommodate the strategic needs of different roles and divisions within your organisation.

From raw NPS to real-time customer commentary and analysis, Customer Monitor is the only software you’ll need to fully manage and leverage your CX insights.

See Customer Monitor in action 

We invite you to chat with one of our CX experts. In this initial discussion we can help you to understand where you are on your journey, and help guide you on the next steps towards delivering a world class customer experience. 

In 30 minutes we will:

• Evaluate your current customer experience programme.
• Give you advice on how to improve your current programme.
• Show you Customer Monitor, our fully managed customer experience management solution.

Fill out the form and we'll be in touch to arrange a convenient time.