Frequently Asked Questions

How much will I get rewarded for each survey?

This can vary a bit, but most surveys we run are worth about $2. You will be rewarded depending on the length of survey (i.e. the longer the survey the more points you will be rewarded with).

 

How many points do I have to earn before I can redeem my rewards?

When you reach 100 points you will be able to redeem reward to the value of NZ$10.00.

When you reach 200 points you will be able to redeem rewards to the value of NZ$20.00.

The only exception is PayPal which is paid in US$. Therefore for PayPal, when you reach 140 points you will be able to redeem reward to the value of US$10.00.

Where can I choose to spend my rewards?

  • Amazon.com
  • PayPal

Through our GiftPay platform you can also choose to spend your rewards with:

  • Mitre 10 
  • Mighty Ape
  • Farmers
  • Sephora
  • Kathmandu
  • Dominos
  • Supercheap Auto
  • Michael Hill
  • OPSM
  • Sunglass Hut
  • Strandbags
  • Whitcoulls 
  • Event Cinemas
  • Webjet
  • Spark mobile recharge
  • Vodafone mobile recharge
  • 2Degrees mobile recharge
  • Sony Playstation Network
  • Apple Store
  • Xbox Live
  • World Animal Protection NZ
  • Child Fund NZ
  • iSubscribe 

 

All gift cards/vouchers are electronic and are instantly delivered to your inbox on redemption.

How do I redeem my rewards?

  1. Login to your panel account, 
  2. Click ‘Rewards’,
  3. Select the redemption option you would like - Amazon, PayPal or GiftPay (where you can choose from dozens of big name brands, including Mitre 10, Farmers, Liquorland, Mighty Ape & more!)
  4. Click ‘Redeem’

What happens once I’ve clicked “Redeem”?

Amazon.com
When you redeem points for an Amazon online gift card you will instantly receive an email confirming your redemption was successful and includes a unique redemption code/link. Please note you must have an Amazon.com account to use this code. For more information on how to redeem an Amazon Gift Card please click here.

PayPal

You will receive an email from Perceptive notifying you that your points have been redeemed. It will then take between 24 - 48 hrs for the transaction to be completed. As soon as it is complete you will receive a separate email from PayPal confirming that the payment has been made. Click the link in this email message, log in to your account, and access your payment.

    • Recipients who have selected a PayPal reward will need to make sure their panel account email address is the same as the PayPal account email address.
    • Once you access your PayPal account, you will then be able to transfer the funds to your personal bank account, or use the PayPal balance for online purchases.
    • PayPal cash must be claimed within 30 days.

GiftPay
When you redeem points for an GiftPay online gift card you will instantly receive an email confirming your redemption was successful and includes a unique redemption code/link. Click on the link and choose where to spend your e.g. Mitre 10, Farmers, Liquorland, Mighty Ape and many other big brands. 

 

Will I get surveys very often?

We aim to send at least 3 surveys out a month, but sometimes it can be as many as 10 a month.

 

How long are my reward points valid for?

If an account is inactive for 12 months, status of account will change from active to inactive. After 24 months of no activity the points will be removed from the account. Points do not expire for active accounts. 

 

I received an error message during or at the end of a survey, what do I do?

There are a number of reasons why this may happen, please contact panel@perceptive.co.nz immediately. 

 

I received an error message when I tried to redeem my rewards

Once an email address has been updated, you will be unable to make a reward redemption for 7 days.

 

I clicked the survey link but got a message saying the ‘owner had closed the survey’. Why did this happen?

For each survey we send out, we set a maximum number of responses needed for it. Once this number is reached we will close the survey. You may also receive this message if the final date to complete the survey has lapsed. Most of our surveys are available or active for about a week, but this can vary.

 

I started a survey but part-way through it sent me to a different page and wouldn’t let me complete, how come?

Most surveys we run have quotas for specific criteria, so we may have already received enough responses for the same criteria you selected.

 

Someone else in my household is also on the panel, but only one of us could complete the survey.

Surveys are embedded with “cookies” so respondents are unable to participate twice (which would skew our results!). If someone else in the household has accessed the survey from the same browser or internet connection (Firefox/Internet Explorer/Chrome etc) previously then you will not be able to complete it from that browser as well. You can still access and complete the surveys from a different browser using a different IP address if this happens.