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Frequently Asked Questions

How much will I get rewarded for each survey?

This can vary a bit, but most surveys we run are worth about $2. You will be rewarded depending on the length of survey (i.e. the longer the survey the more points you will be rewarded with).

 

How much do I have to earn before I can redeem my rewards?

When you reach $10.05 you will be able to redeem reward to the value of $10.00*.

This includes: Paypal, Amazon and Mighty Ape vouchers or a $10 donation to Mairangi Bay Surf Life Saving Club, Child Cancer Foundation, Leukaemia & Blood Cancer NZ or CBM Charity.

When you reach $20.10 you will be able to redeem rewards to the value of $20.00**

This includes: Farmers, The Warehouse, Event Cinemas, Mitre 10, Paper Plus, Toyworld, Bendon, Grabone, Caltex and Hoyts Cinemas gift cards.

* A 5c fee will be charged for every $10 redeemed

** A 10c fee will be charged for every $20 redeemed

 

How do I redeem my rewards?

  1. Login to your account, 
  2. Click ‘Redeem my rewards’,
  3. Select the redemption option you would like,
  4. Click ‘Redeem’,
 

What happens once I’ve clicked “Redeem”?

The process for redeeming your points is as follows:

  1. When you click 'Redeem' on your profile, the points/credit will be deducted from your account and will sit at 'pending' until payout process has been completed on the 5th working day of the following month.

  2. ALL rewards rewards are drawn down on the first day of the following month and take 5 working days to process. The process includes emailing, crediting and physically posting vouchers, dependant on type of reward chosen.

  3. Once your Amazon gift card is processed you will receive the redemption code via your email address.

  4. Once your Mighty Ape gift card is processed you will receive the redemption code via your email address.

  5. Once your Paypal payment is processed you will receive an email from Paypal notifying that your funds are available.

    • Recipients who have selected a PayPal reward will need to make sure their panel account email address is the same as the PayPal account email address. You will then receive a payment notification. Click a link in the email message, log in to your account, and access your payments.
    • Once you access your Paypal account, you will then be able to transfer the funds to your personal bank account, or use the Paypal balance for online purchases.
  6. When your Farmers, The Warehouse, Event Cinemas, Mitre 10, Paper Plus, Toyworld, Bendon, Grabone, Caltex or Hoyts gift card is processed, you will receive this in the post. Please then allow 5 working days for delivery. Ensure your address is up to date in your profile.

Will I get surveys very often?

We aim to send at least 3 surveys out a month, but sometimes it can be as many as 10 a month.

 

How long are my reward points valid for?

If an account is inactive for 12 months, status of account will change from active to inactive. After 24 months of no activity the points will be removed from the account. Points do not expire for active accounts. 

 

I received an error message during or at the end of a survey, what do I do?

There are a number of reasons why this may happen, please contact panel@perceptive.co.nz immediately. 

 

I clicked the survey link but got a message saying the ‘owner had closed the survey’. Why did this happen?

For each survey we send out, we set a maximum number of responses needed for it. Once this number is reached we will close the survey. You may also receive this message if the final date to complete the survey has lapsed. Most of our surveys are available or active for about a week, but this can vary.

 

I started a survey but part-way through it sent me to a different page and wouldn’t let me complete, how come?

Most surveys we run have quotas for specific criteria, so we may have already received enough responses for the same criteria you selected.

 

Someone else in my household is also on the panel, but only one of us could complete the survey.

Surveys are embedded with “cookies” so respondents are unable to participate twice (which would skew our results!). If someone else in the household has accessed the survey from the same browser or internet connection (Firefox/Internet Explorer/Chrome etc) previously then you will not be able to complete it from that browser as well. You can still access and complete the surveys from a different browser using a different IP address if this happens.

 

What rewards are available? 

$10 Amazon.com Voucher

$20 Bendon Gift Card

$10 Donation to CBM Charity

$10 Donation to Child Cancer Foundation

$20 Event Cinemas Gift Card

$20 Farmers Gift Card

$20 Hoyts Gift Card

$10 Donation to Leukaemia & Blood Cancer New Zealand

$10 Donation to Mairangi Bay Surf Lifesaving Club

$10 Mighty Ape Voucher

$20 Mitre 10 Gift Card

$20 Paper Plus Gift Card

$10 PayPal Voucher

$20 The Warehouse Gift Card

$20 Toyworld Gift Card

$20 Caltex Gift Card

$20 Grabone Gift Card