Download the 2020 NPS Benchmarks Report


Learn where your business stands in comparison to your competition with our regularly updated Net Promoter Score (NPS) benchmarks.

Derived from nationally representative samples, our report includes benchmarks for:

  • Automotive
  • Education
  • Energy and Gas
  • Fitness
  • Freight and Logistics
  • Financial Services
  • Hospitality
  • IT Services
  • Medical Practitioners
  • Not-For-Profit
  • Recruitment
  • Professional Services
  • Real Estate
  • Retail
  • Security
  • Trades
  • Travel and Leisure
  • Veterinary.

Why do we create and share these benchmarks?

One of the first questions we are asked is “What is a good Net Promoter Score?".

Therefore, we've investigated the New Zealand market to find out how various industries are performing. We have collated a wealth of information, so you can understand what makes a 'good score' for your organisation, in the context of your industry.


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