NPS Industry benchmarks
for New Zealand

The Net Promoter Score is an excellent way to uncover strengths and weaknesses in your business, enhance customer advocacy, and place customers at the heart of your business. 

Updated every year, this Net Promoter Score NZ industry benchmarks report will help you understand how your NPS compares to the rest of your industry and reveal a clearer picture of where you sit in comparison to your competition.

This simple, yet powerful customer experience benchmark is the only free report of its kind available in New Zealand. 


Why do we create
and share these
NPS reports?

One of the first questions we are often asked is “What is a good Net Promoter Score?”.

Therefore, we’ve run the NPS survey question across the New Zealand market to find out how various industries are performing. We have collated a wealth of information so you can get an initial understanding of what makes a ‘good score’ for your organisation, in the context of your industry.

Ready to see how your NPS score compares to the rest of your industry? Download the Net Promoter Score NZ Benchmarks report here.