Download the 2020 NPS Benchmarks Report

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Learn where your business stands in comparison to your competition with our regularly updated Net Promoter Score (NPS) benchmarks.

Derived from nationally representative samples, our report includes benchmarks for:

  • Automotive
  • Education
  • Energy and Gas
  • Fitness
  • Freight and Logistics
  • Financial Services
  • Hospitality
  • IT Services
  • Medical Practitioners
  • Not-For-Profit
  • Recruitment
  • Professional Services
  • Real Estate
  • Retail
  • Security
  • Trades
  • Travel and Leisure
  • Veterinary.

Why do we create and share these benchmarks?

One of the first questions we are asked is “What is a good Net Promoter Score?".

Therefore, we've investigated the New Zealand market to find out how various industries are performing. We have collated a wealth of information, so you can understand what makes a 'good score' for your organisation, in the context of your industry.

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