Learn where your business stands in comparison to your competition with our regularly updated Net Promoter Score (NPS) benchmarks.
Derived from nationally representative samples, our report includes benchmarks for:
Why do we create and share these benchmarks?
One of the first questions we are asked is “What is a good Net Promoter Score?".
Therefore, we've investigated the New Zealand market to find out how various industries are performing. We have collated a wealth of information, so you can understand what makes a 'good score' for your organisation, in the context of your industry.