When architecture firm Warren and Mahoney were commissioned to redesign One NZ's physical store space, they turned to Perceptive to uncover the best ways to optimise a telco store for customer experience.
Download this case study to learn how Warren and Mahoney used insights to:
• Uncover what makes great telco brand experiences.
• Build a holistic understanding of the retail space in the telco environment.
• Inform their One NZ store rebrand and optimise their design for customer experience.