Insights Power An Evidence-led Retail Rebrand
Free Case Study


When architecture firm Warren and Mahoney were commissioned to redesign One NZ's physical store space, they turned to Perceptive to uncover the best ways to optimise a telco store for customer experience.

Download this case study to learn how Warren and Mahoney used insights to:

• Uncover what makes great telco brand experiences.
• Build a holistic understanding of the retail space in the telco environment.
• Inform their One NZ store rebrand and optimise their design for customer experience.


80% of businesses say they deliver a ‘superior’ customer experience—but only 8% of customers think they actually do. Is your business one of them?