Customer insights

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For smarter business decisions.

What we do

As a market research company, we uncover insights into the behaviours, attitudes and relationships that shape the everyday lives of your customers.

This allows us to uncover what really connects people with brands—the moments that matter, the touchpoints that stick, the experiences that define their interactions with your business.

What follows is an exciting revelation of new opportunities for brand growth and the creation of truly world-class customer experiences.

Whatever your customer and market research needs, we have the team, the capability, the technology, the scale and the experience to deliver.


WHO WE ARE

How we work

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Research

Our team of specialists have a comprehensive understanding of brand, strategy, customer, communications, cultural trends, NPD, and pricing.

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Data

Our team is experienced in exploring, analysing, and leveraging data to uncover meaningful insights that deliver exceptional outcomes for clients.

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Technology

Delivering best-in-class research and customer insight solutions requires the best technology. This is why we've partnered with world-leading experience platform provider, Qualtrics.

Our award-winning services

Brand tracking

Stay informed on your brand’s performance.

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Public sector research

Drive impactful change in your sector.

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Customer journey mapping

Identify your key customer touchpoints.

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Customer experience

Learn how customers experience your brand.

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Segmentation

Know who your customers and markets are.

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Creative testing

Test the effectiveness of your campaigns.

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Employee engagement

Assess your workplace engagement.

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Behavioural research

Discover what drives customer behaviour.

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As one of the leading market research companies in NZ, we know what to look for, and where and how to uncover the insights that deliver real impact to your business.

Case Studies