Learn how insights into death and dying inspired a world-first social change campaign for Hospice NZ.
Read NowLearn how LJ Hooker's people-first ethos lead to getting a deep dive into their customer experience.
Read NowLearn how insights helped architecture firm Warren and Mahoney optimise One NZ's stores for customer experience.
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DownloadDiscover how insights helped DairyNZ refine and test its media creative for its latest campaign 'Here for the long game'.
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DownloadDiscover how a segmentation study gave MetService a holistic understanding of the weather information market.
DownloadLearn how Empired + Intergen's EX programme helped the company support its staff as it grew.
DownloadDiscover how Salt used CX and EX programmes to stay connected as they scaled into a global company.
DownloadPerceptive's brand tracking has been instrumental in helping Jaguar Land Rover implement data-driven decision making.
DownloadLearn how data modelling and segmentation helped Burger King uncover their most valuable customers.
DownloadLearn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.
DownloadSapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.
DownloadSealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights.
DownloadTransform into a customer-centric business with the help of the CX flywheel.
DownloadDiscover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.
DownloadImprove your customer experience and organisational culture with design thinking.
DownloadUncover the key strategies to engage your staff and keep them around longer.
DownloadMake the shift to a customer-led business and grow your revenue with this free guide.
DownloadLearn the ultimate customer retention strategies for your business.
DownloadLearn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.
DownloadIncrease your NPS score and provide a better customer experience by learning from Ray White's success.
DownloadLearn the top strategies profitable businesses use to acquire and keep customers.
DownloadFaced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.
DownloadLearn how to deliver and measure revenue growth in your marketing.
DownloadConduct a brand health check to determine where and how to improve your brand.
DownloadFind out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
DownloadFind out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
DownloadCompare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
DownloadCompare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
DownloadLearn what the biggest CX management pitfalls are and how to avoid them.
DownloadThe definitive best practice guide to using online customer surveys.
DownloadLearn how new innovations are changing the way consumers experience brands.
DownloadHow to maximise your brand equity amongst your customers and grow.
DownloadLearn five keys reason why customer feedback can help retain your customers.
DownloadReach out to the right people with our complete guide to market research.
DownloadGet the right messages to the right people, at the right time, with buyer personas.
DownloadTen pillars for creating satisfied staff and a healthy workplace culture.
DownloadUncover your data potential and learn how to harness it for smarter and more strategic decision making.
DownloadUnderstand how New Zealanders assess the sustainability of brands.
DownloadLearn how customer spending habits have changed changed over 2020 and 2021.
DownloadLearn how to track, measure and improve your brand health with this free whitepaper.
DownloadBuild better well-being in your business with our free guide.
DownloadRockgas is using customer journey mapping and personas to serve their customers better than ever.
DownloadQuarterly insights into the Australian General Insurance sector.
DownloadWhat New Zealanders think, feel and believe about generative AI.
DownloadNew Zealanders' actions, concerns and perceptions around climate change.
DownloadKiwi attitudes, opinions and behaviours on gyms and the fitness industry.
DownloadWhat is New Zealand's top Easter confectionery brand? We asked.
DownloadUncover what New Zealand parents think of their children's school education.
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