Learn how insights into death and dying inspired a world-first social change campaign for Hospice NZ.
Read Now
Learn how LJ Hooker's people-first ethos lead to getting a deep dive into their customer experience.
Read Now
Learn how insights helped architecture firm Warren and Mahoney optimise One NZ's stores for customer experience.
Download
New research into improving billing accessibility, clarity and comprehension.
Download
Discover how insights helped DairyNZ refine and test its media creative for its latest campaign 'Here for the long game'.
Download
Learn how Trade Me Motors used customer studies to help them stay responsive and better connected to customers.
Download
Discover how a segmentation study gave MetService a holistic understanding of the weather information market.
Download
Learn how Empired + Intergen's EX programme helped the company support its staff as it grew.
Download
Discover how Salt used CX and EX programmes to stay connected as they scaled into a global company.
Download
Perceptive's brand tracking has been instrumental in helping Jaguar Land Rover implement data-driven decision making.
Download
Learn how data modelling and segmentation helped Burger King uncover their most valuable customers.
Download
Learn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.
Download
Sapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.
Download
Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights.
Download
Transform into a customer-centric business with the help of the CX flywheel.
Download
Discover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.
Download
Improve your customer experience and organisational culture with design thinking.
Download
Uncover the key strategies to engage your staff and keep them around longer.
Download
Make the shift to a customer-led business and grow your revenue with this free guide.
Download
Learn the ultimate customer retention strategies for your business.
Download
Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.
Download
Increase your NPS score and provide a better customer experience by learning from Ray White's success.
Download
Learn the top strategies profitable businesses use to acquire and keep customers.
Download
Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.
Download
Learn how to deliver and measure revenue growth in your marketing.
Download
Conduct a brand health check to determine where and how to improve your brand.
Download
Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
Download
Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
Download
Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
Download
Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
Download
Learn what the biggest CX management pitfalls are and how to avoid them.
Download
The definitive best practice guide to using online customer surveys.
Download
Learn how new innovations are changing the way consumers experience brands.
Download
How to maximise your brand equity amongst your customers and grow.
Download
Learn five keys reason why customer feedback can help retain your customers.
Download
Reach out to the right people with our complete guide to market research.
Download
Get the right messages to the right people, at the right time, with buyer personas.
Download
Ten pillars for creating satisfied staff and a healthy workplace culture.
Download
Uncover your data potential and learn how to harness it for smarter and more strategic decision making.
Download
Understand how New Zealanders assess the sustainability of brands.
Download
Learn how customer spending habits have changed changed over 2020 and 2021.
Download
Learn how to track, measure and improve your brand health with this free whitepaper.
Download
Build better well-being in your business with our free guide.
Download
Rockgas is using customer journey mapping and personas to serve their customers better than ever.
Download
Quarterly insights into the Australian General Insurance sector.
Download
What New Zealanders think, feel and believe about generative AI.
Download
New Zealanders' actions, concerns and perceptions around climate change.
Download
Kiwi attitudes, opinions and behaviours on gyms and the fitness industry.
Download
What is New Zealand's top Easter confectionery brand? We asked.
Download
Uncover what New Zealand parents think of their children's school education.
Download
