• Case Studies
  • CX
  • NPS Benchmarks
  • Research and Strategy
  • Net Promoter Score
C8-Design-to-innovate_LP

Design thinking and customer experience

Improve your customer experience and organisational culture with design thinking.

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CM-EBK005-The-Leadership-Guide-To-Employee-Engagement-Strategies-Subpages-RE

Employee engagement guide

Uncover the key strategies to engage your staff and keep them around longer.

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C5-Customer-Experience-Game-Changers-to-Grow-Business_LP

Customer experience game changers

Make the shift to a customer-led business and grow your revenue with this free guide.

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C2-How-to-Reduce-Customer-Churn_FC

How to reduce customer churn

Learn how to build better customer loyalty in your business.

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C2-The-Customer-Retention-Playbook_FC

The customer retention playbook

Learn the ultimate customer retention strategies for your business.

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C3-Wesfarmers-CaseStudy_FC

Wesfarmers win back $27m at-risk customers

Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.

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C1-Ray-White-CaseStudy_FC

Ray White improves CX by over 30 per cent.

Increase your NPS score and provide a better customer experience by learning from Ray White's success.

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C9-How-to-Aquire-New-Customers-and-Retain-Them_FC

How to acquire new customers

Learn the top strategies profitable businesses use to acquire and keep customers.

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C3-Burger-King-CaseStudy_LP

Insights deliver Whopper results for Burger King

Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.

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C1-Master-your-marketing-ROI_FC

Master your marketing ROI

Learn how to deliver and measure revenue growth in your marketing.

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C3-Discover-Your-Ideal-Customers_LP

Determine your brand health

Conduct a brand health check to determine where and how to improve your brand.

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Australia-NPS-Benchmarks

Australia NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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New-Zealand-NPS-Benchmarks

New Zealand NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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Australia-Employee-Engagement-NPS-Benchmarks

Australia eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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New-Zealand-Employee-Engagement-NPS-Benchmarks

New Zealand eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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C2-Grow-your-business-with-NPS_FC

Grow your business with NPS.

Learn how to use Net Promoter Score for strategic advantage.

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C5_The-Common-Pitfalls-of-CX-Management_LP

Common pitfalls of CX management

Learn what the biggest CX management pitfalls are and how to avoid them.

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C10-Change-Management_LP

Better change management

Learn how to become a truly customer-led business.

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C7-Everything-You-Need-to-Know-Online-Customer-Surveys_LP

How to leverage online surveys

The definitive best practice guide to using online customer surveys.

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C10-Digital-Disruption-&-Overcoming-the-New-Challenges-Facing-CX_LP

CX in an age of digital disruption

Learn how new innovations are changing the way consumers experience brands.

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C11-Key-customer-experience-issues-for-financial-services_LP

CX for Financial Services

Key customer experience issues for financial services - solved!

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C7-Powerful-Leadership-Strategies-for-Business-Growth_LP

Powerful leadership strategies for growth

How to maximise your brand equity amongst your customers and grow.

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C2-Customer-Journey-Map-Template_LP

Customer Journey Map

Score your customers' current experience to start the discussion internally.

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C7-5-reasons-to-listen-to-your-customers_LP

Voice-of-customer feedback

Learn five keys reason why customer feedback can help retain your customers.

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Understanding Your Audience

Understanding your Audience

Reach out to the right people with our complete guide to market research.

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C6-Persona-Development-worksheet_LP

Persona Development Worksheet

Get the right messages to the right people, at the right time, with buyer personas.

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C6-Sealord-CaseStudy_FC

Sealord swims like a fish with Sapien insights

Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights. 

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C14-Ten-Pillars-of-Employee-Experience_FC

10 pillars of employee experience

Ten pillars for creating satisfied staff and a healthy workplace culture.

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C7-JustJuice-CaseStudy_LP

Sapien lights the way for Just Juice resurgence

Sapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.

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Fuelling the CX Flywheel: the secret to sustainable growth

Fuelling the CX Flywheel

Transform into a customer-centric business with the help of the CX flywheel.

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C8-Spark-CaseStudy_FC

Sapien insights shake up Spark's retail experience

Discover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.

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C9-Kotahi_CX-CaseStudy_LP

A fresh customer and employee focus delivers for Kotahi

Learn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.

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