<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=18946&amp;fmt=gif">
  • Case Studies
  • CX
  • NPS Benchmarks
  • Research and Strategy
  • Net Promoter Score
C4-icare-CaseStudy_FC

Healthcare industry revitalised.

Since implementing a world-class customer experience programme, icare has revolutionised its business and the greater insurance industry.

Download
C1-Leverage-your-NPS-for-Strategic-Advantage_FC

Leverage your NPS for strategic advatage

Advanced techniques and strategies to improve your Net Promoter Score.

Download
C2-How-to-Reduce-Customer-Churn_FC

How to reduce customer churn

Learn how to build better customer loyalty in your business.

Download
C2-The-Customer-Retention-Playbook_FC

The customer retention playbook

Learn the ultimate customer retention strategies for your business.

Download
CM-EBK005-The-Leadership-Guide-To-Employee-Engagement-Strategies-Subpages-RE

Employee engagement guide

Uncover the key strategies to engage your staff and keep them around longer.

Download
C5-Customer-Experience-Game-Changers-to-Grow-Business_LP

Customer experience game changers

Make the shift to a customer-led business and grow your revenue with this free guide.

Download
C8-Design-to-innovate_LP

Design thinking and customer experience

Improve your customer experience and organisational culture with design thinking.

Download
CM-EBK012-Aquire-New-Customers-and-Retain-Them-RE

How to acquire new customers

Learn the top strategies profitable businesses use to acquire and keep customers.

Download
C3-Wesfarmers-CaseStudy_FC

Westfarmers win back $27m at-risk customers

Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.

Download
C1-Ray-White-CaseStudy_FC

Ray White improves CX by over 30 per cent.

Increase your NPS score and provide a better customer experience by learning from Ray White's success.

Download
C3-Burger-King-CaseStudy_LP

Insights deliver Whopper results for Burger King

Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.

Download
C1-Master-your-marketing-ROI_FC

Master your marketing ROI

Learn how to deliver and measure revenue growth in your marketing.

Download
C2-Discover-Your-Ideal-Customers_LP

Discover your ideal customer

Uncover best practice advice to boost the effectiveness of your marketing.

Download
C3-Discover-Your-Ideal-Customers_LP

Determine your brand health

Conduct a brand health check to determine where and how to improve your brand.

Download
Australia-NPS-Benchmarks

Australia NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

Download
New-Zealand-NPS-Benchmarks

New Zealand NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

Download
Australia-Employee-Engagement-NPS-Benchmarks

Australia eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

Download
New-Zealand-Employee-Engagement-NPS-Benchmarks

New Zealand eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

Download
C2-Capture-the-Power-of-NPS_LP

Capture the power of NPS

Learn how NPS can identify strengths and weaknesses in your business.

Download
C5_The-Common-Pitfalls-of-CX-Management_LP

Common pitfalls of CX management

Learn what the biggest CX management pitfalls are and how to avoid them.

Download
C10-Change-Management_LP

Better change management

Learn how to become a truly customer-led business.

Download
C7-Everything-You-Need-to-Know-Online-Customer-Surveys_LP

How to leverage online surveys

The definitive best practice guide to using online customer surveys.

Download
The-5-ways-NPS-grows-your-business-FC

Five ways to grow with NPS

Learn the five ways that NPS can help you grow your business.

Download
C10-Digital-Disruption-&-Overcoming-the-New-Challenges-Facing-CX_LP

CX in an age of digital disruption

Learn how new innovations are changing the way consumers experience brands.

Download
C11-Key-customer-experience-issues-for-financial-services_LP

CX for Financial Services

Key customer experience issues for financial services - solved!

Download
C7-Powerful-Leadership-Strategies-for-Business-Growth_LP

Powerful leadership strategies for growth

How to maximise your brand equity amongst your customers and grow.

Download
C2-Customer-Journey-Map-Template_LP

Customer Journey Map

Score your customers' current experience to start the discussion internally.

Download
C7-5-reasons-to-listen-to-your-customers_LP

Voice-of-customer feedback

5 reasons why you need to listen to your customers

Download

LEGAL

PANEL

© The Perceptive Group 2018. All Rights Reserved.