• Case Studies
  • CX
  • NPS Benchmarks
  • Research and Strategy
  • Net Promoter Score
C4-icare-CaseStudy_FC

Healthcare industry revitalised.

Since implementing a world-class customer experience programme, icare has revolutionised its business and the greater insurance industry.

Download
C8-Design-to-innovate_LP

Design thinking and customer experience

Improve your customer experience and organisational culture with design thinking.

Download
CM-EBK005-The-Leadership-Guide-To-Employee-Engagement-Strategies-Subpages-RE

Employee engagement guide

Uncover the key strategies to engage your staff and keep them around longer.

Download
C5-Customer-Experience-Game-Changers-to-Grow-Business_LP

Customer experience game changers

Make the shift to a customer-led business and grow your revenue with this free guide.

Download
C2-How-to-Reduce-Customer-Churn_FC

How to reduce customer churn

Learn how to build better customer loyalty in your business.

Download
C2-The-Customer-Retention-Playbook_FC

The customer retention playbook

Learn the ultimate customer retention strategies for your business.

Download
C3-Wesfarmers-CaseStudy_FC

Wesfarmers win back $27m at-risk customers

Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.

Download
C1-Ray-White-CaseStudy_FC

Ray White improves CX by over 30 per cent.

Increase your NPS score and provide a better customer experience by learning from Ray White's success.

Download
C9-How-to-Aquire-New-Customers-and-Retain-Them_FC

How to acquire new customers

Learn the top strategies profitable businesses use to acquire and keep customers.

Download
C3-Burger-King-CaseStudy_LP

Insights deliver Whopper results for Burger King

Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.

Download
C1-Master-your-marketing-ROI_FC

Master your marketing ROI

Learn how to deliver and measure revenue growth in your marketing.

Download
C3-Discover-Your-Ideal-Customers_LP

Determine your brand health

Conduct a brand health check to determine where and how to improve your brand.

Download
Australia-NPS-Benchmarks

Australia NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

Download
New-Zealand-NPS-Benchmarks

New Zealand NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

Download
Australia-Employee-Engagement-NPS-Benchmarks

Australia eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

Download
New-Zealand-Employee-Engagement-NPS-Benchmarks

New Zealand eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

Download
C2-Grow-your-business-with-NPS_FC

Grow your business with NPS.

Learn how to use Net Promoter Score for strategic advantage.

Download
C5_The-Common-Pitfalls-of-CX-Management_LP

Common pitfalls of CX management

Learn what the biggest CX management pitfalls are and how to avoid them.

Download
C10-Change-Management_LP

Better change management

Learn how to become a truly customer-led business.

Download
C7-Everything-You-Need-to-Know-Online-Customer-Surveys_LP

How to leverage online surveys

The definitive best practice guide to using online customer surveys.

Download
C10-Digital-Disruption-&-Overcoming-the-New-Challenges-Facing-CX_LP

CX in an age of digital disruption

Learn how new innovations are changing the way consumers experience brands.

Download
C11-Key-customer-experience-issues-for-financial-services_LP

CX for Financial Services

Key customer experience issues for financial services - solved!

Download
C7-Powerful-Leadership-Strategies-for-Business-Growth_LP

Powerful leadership strategies for growth

How to maximise your brand equity amongst your customers and grow.

Download
C2-Customer-Journey-Map-Template_LP

Customer Journey Map

Score your customers' current experience to start the discussion internally.

Download
C7-5-reasons-to-listen-to-your-customers_LP

Voice-of-customer feedback

5 reasons why you need to listen to your customers

Download
Understanding Your Audience

Understanding your Audience

Reach out to the right people with our complete guide to market research.

Download
C6-Persona-Development-worksheet_LP

Persona Development Worksheet

Get the right messages to the right people, at the right time, with buyer personas.

Download
C6-Sealord-CaseStudy_FC

Sealord swims thanks to Sapien insights

Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights. 

Download

LEGAL

PANEL

SERVICES

© Perceptive Group Limited 2019. All Rights Reserved.