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DairyNZ-Seg-CreativeTest-Case-Study_FC

Insights pave the way to media ROI success

Discover how insights helped DairyNZ refine and test its media creative for its latest campaign 'Here for the long game'.

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TradeMe-CJM-Case-Study_FC

Trade Me Motors revs up the customer journey

Learn how Trade Me Motors used customer studies to help them stay responsive and better connected to customers.

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CS14_MetService-Segmentation-Case-Study_FC

A barometer of the weather information market

Discover how a segmentation study gave MetService a holistic understanding of the weather information market.

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CS13_Intergen-EX-Case-Study_FC

EX programme sets Empired + Intergen up for growth

Learn how Empired + Intergen's EX programme helped the company support its staff as it grew.

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C11-Salt-CX-CaseStudy_FC

Salt's vital ingredient for staying connected globally

Discover how Salt used CX and EX programmes to stay connected as they scaled into a global company.

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C10-Jag-LandRover-CaseStudy_FC

Jaguar Land Rover forges new roads with brand tracking

Perceptive's brand tracking has been instrumental in helping Jaguar Land Rover implement data-driven decision making.

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C9-BK_DS-CaseStudy_FC

Burger King grows app revenue by over 90 per cent

Learn how data modelling and segmentation helped Burger King uncover their most valuable customers.

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C17-Transform-witih-Transactional-Data-ebook_FC

Transform with transactional data

Gain better understanding and business performance with transactional data.

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C9-Kotahi_CX-CaseStudy_LP

A fresh customer and employee focus delivers for Kotahi

Learn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.

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C7-JustJuice-CaseStudy_LP

Sapien lights the way for Just Juice resurgence

Sapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.

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C6-Sealord-CaseStudy_FC

Sealord swims like a fish with Sapien insights

Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights. 

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Fuelling the CX Flywheel: the secret to sustainable growth

Fuelling the CX flywheel

Transform into a customer-centric business with the help of the CX flywheel.

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C8-Spark-CaseStudy_FC

Sapien insights shake up Spark's retail experience

Discover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.

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C8-Design-to-innovate_LP

Design thinking and customer experience

Improve your customer experience and organisational culture with design thinking.

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CM-EBK005-The-Leadership-Guide-To-Employee-Engagement-Strategies-Subpages-RE

Employee engagement guide

Uncover the key strategies to engage your staff and keep them around longer.

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C5-Customer-Experience-Game-Changers-to-Grow-Business_LP

Customer experience game changers

Make the shift to a customer-led business and grow your revenue with this free guide.

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C2-The-Customer-Retention-Playbook_FC

The customer retention playbook

Learn the ultimate customer retention strategies for your business.

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C3-Wesfarmers-CaseStudy_FC

Wesfarmers win back $27m at-risk customers

Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.

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C1-Ray-White-CaseStudy_FC

Ray White improves CX by over 30 per cent.

Increase your NPS score and provide a better customer experience by learning from Ray White's success.

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C9-How-to-Aquire-New-Customers-and-Retain-Them_FC

How to acquire new customers

Learn the top strategies profitable businesses use to acquire and keep customers.

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C3-Burger-King-CaseStudy_LP

Insights deliver Whopper results for Burger King

Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.

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C1-Master-your-marketing-ROI_FC

Master your marketing ROI

Learn how to deliver and measure revenue growth in your marketing.

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C3-Discover-Your-Ideal-Customers_LP

Determine your brand health

Conduct a brand health check to determine where and how to improve your brand.

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Australia-NPS-Benchmarks

Australia NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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New-Zealand-NPS-Benchmarks

New Zealand NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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Australia-Employee-Engagement-NPS-Benchmarks

Australia eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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New-Zealand-Employee-Engagement-NPS-Benchmarks

New Zealand eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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C2-Grow-your-business-with-NPS_FC

Grow your business with NPS.

Learn how to use Net Promoter Score for strategic advantage.

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C5_The-Common-Pitfalls-of-CX-Management_LP

Common pitfalls of CX management

Learn what the biggest CX management pitfalls are and how to avoid them.

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C10-Change-Management_LP

Better change management

Learn how to become a truly customer-led business.

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C7-Everything-You-Need-to-Know-Online-Customer-Surveys_LP

How to leverage online surveys

The definitive best practice guide to using online customer surveys.

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C10-Digital-Disruption-&-Overcoming-the-New-Challenges-Facing-CX_LP

CX in an age of digital disruption

Learn how new innovations are changing the way consumers experience brands.

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C11-Key-customer-experience-issues-for-financial-services_LP

CX for financial services

Key customer experience issues for financial services - solved!

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C7-Powerful-Leadership-Strategies-for-Business-Growth_LP

Powerful leadership strategies for growth

How to maximise your brand equity amongst your customers and grow.

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C2-5-Reasons-to-Listen-to-Your-Customers_FC

Voice-of-customer feedback

Learn five keys reason why customer feedback can help retain your customers.

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Understanding Your Audience

Understanding your audience

Reach out to the right people with our complete guide to market research.

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C6-Persona-Development-worksheet_LP

Persona worksheet

Get the right messages to the right people, at the right time, with buyer personas.

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C14-Ten-Pillars-of-Employee-Experience_FC

10 pillars of employee experience

Ten pillars for creating satisfied staff and a healthy workplace culture.

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C16-Get-Data-Smart_FC

Get data smart

Uncover your data potential and learn how to harness it for smarter and more strategic decision making.

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PR-CTA-SBC_In-Good-Company-Issue1_LP

In good company sustainability report

Understand how New Zealanders assess the sustainability of brands.

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C17-Hospitality-Spending-Habits-Report_FC

New Zealand hospitality habits

Learn how customer spending habits have changed changed over 2020 and 2021.

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Brand-Health-Guide

Brand health cuide

Learn how to track, measure and improve your brand health with this free whitepaper.

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C18-The-Managers-Guide-to-Employee-Well-being_FC

The manager's guide to workplace well-being

Build better well-being in your business with our free guide.

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C2-How-to-Reduce-Customer-Churn_FC

How to reduce customer churn

Learn how to build better customer loyalty in your business.

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C12-Rockgas-CJM-CaseStudy_FC

Rockgas maps the journey to service excellence

Rockgas is using customer journey mapping and personas to serve their customers better than ever.

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AU-Insurance-Industry-Report_FC

In brief: Australian general insurance

Quarterly insights into the Australian General Insurance sector.

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InBrief_AI_July2023_FC

In brief: generative AI perceptions

What New Zealanders think, feel and believe about generative AI.

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InBrief_ClimateChange_Aug2023_FC

In brief: climate change perceptions

New Zealanders' actions, concerns and perceptions around climate change.

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InBrief_FitnessCentres_Nov2023_FC

In brief: gym and fitness

Kiwi attitudes, opinions and behaviours on gyms and the fitness industry.

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