A guide to overcoming common CX challenges and five strategies for better CX management.
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Understand what Kiwi first home buyers perceptions are of the 2025 property market.
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Understand what New Zealanders think about their drinking, storm and wastewater.
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We asked New Zealanders about their summer spending and new year priorities.
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Learn how insights into death and dying inspired a world-first social change campaign for Hospice NZ.
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Learn how LJ Hooker's people-first ethos lead to getting a deep dive into their customer experience.
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Learn how insights helped architecture firm Warren and Mahoney optimise One NZ's stores for customer experience.
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Discover how insights helped DairyNZ refine and test its media creative for its latest campaign 'Here for the long game'.
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Learn how Trade Me Motors used customer studies to help them stay responsive and better connected to customers.
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Discover how a segmentation study gave MetService a holistic understanding of the weather information market.
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Learn how Empired + Intergen's EX programme helped the company support its staff as it grew.
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Discover how Salt used CX and EX programmes to stay connected as they scaled into a global company.
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Perceptive's brand tracking has been instrumental in helping Jaguar Land Rover implement data-driven decision making.
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Learn how data modelling and segmentation helped Burger King uncover their most valuable customers.
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Learn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.
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Sapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.
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Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights.
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Transform into a customer-centric business with the help of the CX flywheel.
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Discover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.
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Improve your customer experience and organisational culture with design thinking.
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Uncover the key strategies to engage your staff and keep them around longer.
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Make the shift to a customer-led business and grow your revenue with this free guide.
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Learn the ultimate customer retention strategies for your business.
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Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.
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Increase your NPS score and provide a better customer experience by learning from Ray White's success.
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Learn the top strategies profitable businesses use to acquire and keep customers.
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Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.
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Learn how to deliver and measure revenue growth in your marketing.
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Conduct a brand health check to determine where and how to improve your brand.
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Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
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Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.
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Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
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Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.
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Learn what the biggest CX management pitfalls are and how to avoid them.
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The definitive best practice guide to using online customer surveys.
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Learn how new innovations are changing the way consumers experience brands.
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How to maximise your brand equity amongst your customers and grow.
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Learn five keys reason why customer feedback can help retain your customers.
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Reach out to the right people with our complete guide to market research.
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Get the right messages to the right people, at the right time, with buyer personas.
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Ten pillars for creating satisfied staff and a healthy workplace culture.
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Uncover your data potential and learn how to harness it for smarter and more strategic decision making.
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Learn how to track, measure and improve your brand health with this free whitepaper.
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Build better well-being in your business with our free guide.
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Rockgas is using customer journey mapping and personas to serve their customers better than ever.
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Discover how New Zealanders' perceptions of generative AI have changed.
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Explore New Zealanders' new year fitness goals and exercising habits.
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What is New Zealand's top Easter confectionery brand? We asked.
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What New Zealanders think, feel and believe about generative AI.
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New Zealanders' actions, concerns and perceptions around climate change.
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Kiwi attitudes, opinions and behaviours on gyms and the fitness industry.
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Quarterly insights into the Australian General Insurance sector.
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New research into improving billing accessibility, clarity and comprehension.
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Understand how New Zealanders assess the sustainability of brands.
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Learn how customer spending habits have changed changed over 2020 and 2021.
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