• Case Studies
  • Reports
  • CX
  • Net Promoter Score
  • Research and Strategy

Insights pave the way to world-first campaign

Learn how insights into death and dying inspired a world-first social change campaign for Hospice NZ.

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LJ Hooker's people-first ethos leads to CX excellence

Learn how LJ Hooker's people-first ethos lead to getting a deep dive into their customer experience.

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Building your brand

Learn the brand and insight essentials your business needs to grow.

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Insights power an evidence-led retail rebrand

Learn how insights helped architecture firm Warren and Mahoney optimise One NZ's stores for customer experience.

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Lessons in billing clarity

New research into improving billing accessibility, clarity and comprehension.

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Insights pave the way to media ROI success

Discover how insights helped DairyNZ refine and test its media creative for its latest campaign 'Here for the long game'.

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Trade Me Motors revs up the customer journey

Learn how Trade Me Motors used customer studies to help them stay responsive and better connected to customers.

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A barometer of the weather information market

Discover how a segmentation study gave MetService a holistic understanding of the weather information market.

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EX programme sets Empired + Intergen up for growth

Learn how Empired + Intergen's EX programme helped the company support its staff as it grew.

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Salt's vital ingredient for staying connected globally

Discover how Salt used CX and EX programmes to stay connected as they scaled into a global company.

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Jaguar Land Rover forges new roads with brand tracking

Perceptive's brand tracking has been instrumental in helping Jaguar Land Rover implement data-driven decision making.

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Burger King grows app revenue by over 90 per cent

Learn how data modelling and segmentation helped Burger King uncover their most valuable customers.

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A fresh customer and employee focus delivers for Kotahi

Learn how Kotahi's Voice of Customer and Employee NPS programmes helped them become a CX leader.

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Sapien lights the way for Just Juice resurgence

Sapien's implicit association research has helped Just Juice surge back into the minds of NZ consumers.

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Sealord swims like a fish with Sapien insights

Sealord is winning the hearts and minds of Kiwis with the help of Sapien's implicit association insights. 

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Fuelling the CX flywheel

Transform into a customer-centric business with the help of the CX flywheel.

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Sapien insights shake up Spark's retail experience

Discover how Sapien’s point of sale testing has helped Spark reshape and optimise their in-store experiences.

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Design thinking and customer experience

Improve your customer experience and organisational culture with design thinking.

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Employee engagement guide

Uncover the key strategies to engage your staff and keep them around longer.

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Customer experience game changers

Make the shift to a customer-led business and grow your revenue with this free guide.

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The customer retention playbook

Learn the ultimate customer retention strategies for your business.

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Wesfarmers win back $27m at-risk customers

Learn how Wesfarmers won back an additional $27m of at-risk customers in just 12 months.

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Ray White improves CX by over 30 per cent.

Increase your NPS score and provide a better customer experience by learning from Ray White's success.

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How to acquire new customers

Learn the top strategies profitable businesses use to acquire and keep customers.

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Insights deliver Whopper results for Burger King

Faced with a rising number of competitors landing on Kiwi shores Burger King had to evolve. And evolve they did.

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Master your marketing ROI

Learn how to deliver and measure revenue growth in your marketing.

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Determine your brand health

Conduct a brand health check to determine where and how to improve your brand.

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Australia NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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New Zealand NPS industry benchmarks

Find out where you stand in your industry with our regularly updated Net Promoter Score industry benchmarks.

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Australia eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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New Zealand eNPS benchmarks

Compare yourself to the competition with our regularly updated Employee Engagement Benchmarks.

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Grow your business with NPS

Learn how to use Net Promoter Score for strategic advantage.

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Common pitfalls of CX management

Learn what the biggest CX management pitfalls are and how to avoid them.

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Better change management

Learn how to become a truly customer-led business.

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How to leverage online surveys

The definitive best practice guide to using online customer surveys.

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CX in an age of digital disruption

Learn how new innovations are changing the way consumers experience brands.

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Powerful leadership strategies for growth

How to maximise your brand equity amongst your customers and grow.

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Voice-of-customer feedback

Learn five keys reason why customer feedback can help retain your customers.

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Understanding your audience

Reach out to the right people with our complete guide to market research.

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Persona worksheet

Get the right messages to the right people, at the right time, with buyer personas.

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10 pillars of employee experience

Ten pillars for creating satisfied staff and a healthy workplace culture.

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Get data smart

Uncover your data potential and learn how to harness it for smarter and more strategic decision making.

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In good company sustainability report

Understand how New Zealanders assess the sustainability of brands.

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New Zealand hospitality habits

Learn how customer spending habits have changed changed over 2020 and 2021.

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Brand health guide

Learn how to track, measure and improve your brand health with this free whitepaper.

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The manager's guide to workplace well-being

Build better well-being in your business with our free guide.

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Rockgas maps the journey to service excellence

Rockgas is using customer journey mapping and personas to serve their customers better than ever.

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In brief: Australian general insurance

Quarterly insights into the Australian General Insurance sector.

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In brief: generative AI perceptions

What New Zealanders think, feel and believe about generative AI.

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In brief: climate change perceptions

New Zealanders' actions, concerns and perceptions around climate change.

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In brief: gym and fitness

Kiwi attitudes, opinions and behaviours on gyms and the fitness industry.

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Sweet treats: insights into NZ's Easter spending

What is New Zealand's top Easter confectionery brand? We asked.

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In brief: food and grocery

Explore New Zealanders' grocery shopping habits and behaviours.

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In brief: education in New Zealand

Uncover what New Zealand parents think of their children's school education.

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