2018 Australian Winner – Project of the Year, Continuous Improvement
2019 International High Commendation – Project of the Year, Continuous Improvement
Customer Pulse led the project and achieved the complex build and roll out of the NPS program across an Australian NSW Government organisation and its agencies. The customer program was built over five years based on the customer feedback and transformed an adversarial organisation into a customer centric organisation by changing the way it operated internally and externally.
2019 International Winner – Customer Pulse: Customer Service Executive of the Year
2020 International Winner – Customer Pulse: Customer Service Executive of the Year
Customer Pulse Director, Tony Pescott, won awards for his contribution to Customer Service Excellence in Finance, Banking and Insurance Industries. He was recognised nationally and internationally as the best in class.
2020 Service Champion – Project of the Year, Service Transformation
Customer Pulse built and rolled out eight unique customer service frameworks across multiple business units in an Australian Insurance Organisation. The customised customer service frameworks allow each business unit to achieve its objectives and regulatory requirements while providing strategic and operational monitoring and tracking of the end customer experience at a group level.
