A Dual CX and EX Package Delivers for Kotahi
Free Case Study


Kotahi, New Zealand’s largest containerized exporter is integral to New Zealand’s export and import sectors. In 2018, Kotahi decided to reassess how they measured customer experience. 

For that, Kotahi turned to Perceptive.

Discover how Kotahi used Perceptive customer experience and employee experience programmes to:

• Increase their NPS to a market leading score.
• Transform their employee engagement programme.
• Enhance their customer and employee-first decision-making. 


80% of businesses say they deliver a ‘superior’ customer experience—but only 8% of customers think they actually do. Is your business one of them?