Wesfarmers win back an additional $27m using Customer Monitor
Free Case Studty


In just 12 months Wesfarmers won back an additional $27m of “at-risk-customers”. Find out how they did it.

In this case study, learn how Wesfarmers:

• Made customer experience work for their business.
• Achieved their customer experience objectives.
• Integrated their current CRM system and the Customer Monitor platform.
• Improved their NPS score from -6 to +34 in the first 9 months. DOWNLOAD NOW

80% of businesses say they deliver a ‘superior’ customer experience—but only 8% of customers think they actually do. Is your business one of them?