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Perceptive Team - 06 November 2019

'Customer experience can't be managed' and other hard truths

Customer Experience

“The idea that the customer experience can be managed is a joke”. This hard-hitting line comes from Matt Watkinson, CEO at Methodical and author of The Ten Principles Behind Great Customer Experiences. You might wonder why a man in his position...
Perceptive Team - 03 July 2017

How to increase your Net Promoter Score in 6 easy steps

Customer Experience

If you want to increase your Net Promoter Score (NPS®), you need to consistently deliver high quality products and services and—naturally—an excellent customer experience. But how do you actually do this; what are the practical steps? In this blog...

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