Perceptive Team - 04 October 2017
If you're new to the concept of Net Promoter Score (NPS) and are not sure what benefits it has or why it is a better business metric than the ones you’ve used until now, you're not alone. To help you navigate this new metric, here are five reasons...
Perceptive Team - 25 November 2015
In today’s dynamic market, nailing the customer experience is what businesses need to deliver unique value propositions that differentiate themselves from the competition. Tools, such as NPS and customer feedback surveys, play an invaluable role in...