Perceptive blog
Perceptive Team - 28 September 2021
Managers have a profound impact on employee well-being, more so than any other factor in the workplace[1]. While C-suite leadership might set the agenda of your employee well-being programme (or any business initiative for that matter), managers are...
Perceptive Team - 28 September 2021
There’s more than one type of well-being and while physical well-being is important, it’s not the be-all and end-all. Emotional/mental well-being along with social, financial and career well-being all play a role in the overall state of health of...
Perceptive Team - 22 September 2021
Customer experience is changing all the time. In the last few years, we’ve seen massive changes in how consumers interact with brands and what they’ve come to expect with those experiences. Today, people want and expect a full-service experience....
Perceptive Team - 06 September 2021
The Net Promoter Score system is one of the most popular customer experience tools available today. It seeks to measure customer satisfaction as well as loyalty, using a single, simple score between -100 and +100 to translate a myriad of confusing...
Perceptive Team - 25 August 2021
Today, digital forms an integral part of companies—as much as HR or sales, if not more. Digital channels and technology such as mobile, the cloud, gamification, cognitive computing, social media, and most recently generative AI, have disrupted the...
Perceptive Team - 26 August 2020
Reliance on the cloud was never more prevalent in the opening weeks of April 2020. As Covid-19 took the world unprepared, forcing businesses to close their doors and rapidly adapt their models to the online world. Since then, shopper behaviours have...
Perceptive Team - 25 March 2020
In 2019, 46 per cent of the global workforce did not experience the behaviours of a great workplace. Savour that number a moment1. Forty-six per cent. Nearly half of the world’s workers. “Employee Experience (EX) is not a HR problem, it’s a company...
Perceptive Team - 24 March 2020
Corporate social responsibility (CSR) is fast becoming a buzzword in the business world. Companies are not just expected to stimulate the economy and provide products and services to the community—they are expected to do good as well. From...
Perceptive Team - 24 March 2020
A toxic workplace can drag on your employee experience, make your staff unproductive, unwell and headed for the door. With 300,000 Kiwi employees (11 per cent of workers) saying they have experienced discrimination, harassment or bullying at work in...
Perceptive Team - 24 March 2020
Time and time again research has proven that diverse companies have better creativity, innovation, productivity, stronger talent, and customer service. In short, diversity gives your businesses an edge. And companies that excel in diversity are...
