Perceptive Team - 24 March 2020
The link between engaged employees and business success has long been documented. Engaged employees are motivated, productive, will go the extra mile, and are better creative thinkers and team builders. But what we’re seeing is businesses confusing...
Perceptive Team - 24 March 2020
In the 1990s a landmark study provided concrete evidence for what many businesses had intuitively known for years: engaged employees improve customer retention, customer satisfaction and a business's bottom line. Thirty years later, employee...
Perceptive Team - 23 October 2019
Employee experience (EX) has become something of a ‘magic bullet’ for a lot of businesses. It feels like there are few positive outcomes that it hasn’t been linked to: better revenue, better engagement, better customer experience; better everything...
Perceptive Team - 21 April 2019
Having engaged employees is good for business: you get better productivity and profitability, less absenteeism and staff turnover, better service to customers, and fewer safety incidents.1 But if you want to get a lay of the land and understand the...
Perceptive Team - 02 September 2015
Having engaged and motivated employees is key to a successful customer experience (CX) programme. But they’re also critical when it comes to change management. We’ve already talked about why it’s important to measure your change management efforts....
Perceptive Team - 06 April 2015
Company culture is a critical part of creating a successful organisation, which boosts employee engagement and keeps employees retained and happy. As Peter Drucker (the famous management consultant, educator, and author) once said, “Culture eats...
Perceptive Team - 31 March 2015
As a business leader, you might be killing the motivation of your team without even knowing it. Or, you might have a toxic work environment that you’re not even aware of (if you’re not dealing with the day-to-day, how would you know?). Employee...
Perceptive Team - 15 October 2014
We all want our employees to be happy and engaged in their work, right? But sometimes this is easier said than done. Employee engagement is present when employees show signs of job satisfaction, motivation, and high performance and productivity. But...