Perceptive blog
Perceptive Team - 17 August 2015
Fact: 70 per cent of all change initiatives within a business and organisational context fail1. Ensure you’re a part of the successful 30 per cent. Here, we'll set the case for why customer experience should be a main part of your change management...
Perceptive Team - 07 June 2015
A big, re-occurring question for customer experience management (CEM) is how do you prove your return on investment? This is where CEM gets sexy. And let’s face it, what’s more alluring than ROI? Improving your customer experience can have a...
Perceptive Team - 24 May 2015
To drive change or growth within your business, you need to understand your customers’ full and authentic experience. Improvement means change—and change is often hard. Customer success is corporate success Customer success and corporate success are...
Perceptive Team - 10 May 2015
Financial services is an industry where, if a customer is lost, it can be a significant loss to the company—possibly even fatal, especially when considering how difficult winning these kinds of customers back can be as well. One study1 shows that...
Perceptive Team - 06 April 2015
Company culture is a critical part of creating a successful organisation, which boosts employee engagement and keeps employees retained and happy. As Peter Drucker (the famous management consultant, educator, and author) once said, “Culture eats...
Perceptive Team - 31 March 2015
As a business leader, you might be killing the motivation of your team without even knowing it. Or, you might have a toxic work environment that you’re not even aware of (if you’re not dealing with the day-to-day, how would you know?). Employee...
Perceptive Team - 27 March 2015
It’s hard for your company to grow your business or achieve a high number of loyal customers without engaged and loyal employees ready to take on the day. It seems obvious, but engaged employees are more satisfied, happy with their team, willing to...
Perceptive Team - 15 March 2015
Trying to master online customer surveys? This is what you need to know about how to capitalise on the good and hurdle the challenges of the bad. Pros 1. Cost effective and quick Using online surveys reduces the set-up and administration costs, and...
Perceptive Team - 20 January 2015
We’ve had a good look into our magical crystal ball and predicted the Customer Experience (CX) trends to watch out for in 2015. There are lots of them, but we’ve narrowed it down to the essential six, so hold on tight and be in for a CX of a ride....
Perceptive Team - 19 January 2015
Customer retention strategies and overall customer satisfaction often equals revenue growth. A happy customer is a returning customer, after all. That happiness with your business is built from the solid foundations of customer experience, but...
