Perceptive Team - 06 April 2015
Company culture is a critical part of creating a successful organisation, which boosts employee engagement and keeps employees retained and happy. As Peter Drucker (the famous management consultant, educator, and author) once said, “Culture eats...
Perceptive Team - 31 March 2015
As a business leader, you might be killing the motivation of your team without even knowing it. Or, you might have a toxic work environment that you’re not even aware of (if you’re not dealing with the day-to-day, how would you know?). Employee...
Perceptive Team - 27 March 2015
It’s hard for your company to grow your business or achieve a high number of loyal customers without having an army of engaged and loyal employees ready to take on the day. It seems obvious, but engaged employees are more satisfied, happy with their...
Perceptive Team - 24 March 2015
Good survey questions can mean the difference between getting the desired results you need from your survey or not. It can be tricky to know what to ask and how to phrase your questions. Remembering these 5 dos and don'ts will make the process...
Perceptive Team - 17 March 2015
When it comes it improving your overall customer experience - gathering and analysing your customer feedback (for example through an online survey) is the ideal way of understanding your customers, or the “voice of the customer”. Here we’ll list...
Perceptive Team - 15 March 2015
Trying to master online customer surveys? This is what you need to know about how to capitalise on the good and hurdle the challenges of the bad. Pros 1. Cost effective and quick Using online surveys reduces the set-up and administration costs, and...
Perceptive Team - 08 March 2015
When your goal is business growth, what influences your business strategy? What knowledge would make the biggest impact on how you operate today? Having the correct insights to develop your strategy is often what key decision makers need to make the...
Perceptive Team - 20 January 2015
We’ve had a good look into our magical crystal ball and predicted the Customer Experience (CX) trends to watch out for in 2015. There are lots of them, but we’ve narrowed it down to the essential six, so hold on tight and be in for a CX of a ride....
Perceptive Team - 19 January 2015
Customer retention strategies and overall customer satisfaction often equals revenue growth. A happy customer is a returning customer, after all. That happiness with your business is built from the solid foundations of customer experience, but...
Perceptive Team - 04 December 2014
A customer experience programme is a must-have tool for modern businesses. Without it, businesses lack up-to-date, reliable customer feedback and insights that play a pivotal role in their marketing and sales strategy. However, there’s more to a...