Perceptive blog | Customer Experience (5)
Perceptive Team - 10 July 2017
No business can grow without using effective customer loyalty strategies. These are the five steps that you should follow if you want to improve your customer retention. Read more: The Ultimate Customer Retention Strategies 1. Understand your...
Perceptive Team - 03 July 2017
If you want to increase your Net Promoter Score (NPS®), you need to consistently deliver high quality products and services and—naturally—an excellent customer experience. But how do you actually do this; what are the practical steps? In this blog...
Perceptive Team - 26 June 2017
Many business leaders think that having a great product or service and being good at customer service automatically translates to a high level of customer retention. Unfortunately, the reality is quite different. You have to earn the loyalty of your...
Perceptive Team - 10 October 2016
Today, business leaders who want to grow revenue need to embrace customer experience (CX) fully in order to drive results. The correlation between success in CX and revenue growth is proven; there really is no excuse to lag behind. Read more: The...
Perceptive Team - 18 May 2016
Today a large number of businesses are deceived in to thinking that having a great product or service automatically translates to being a profitable business. This simply isn’t the case. You need a solid customer retention strategy to maintain your...
Perceptive Team - 27 April 2016
The Net Promoter Score (NPS) is a powerful metric that allows you be the fly on the wall when it comes to understanding what your customers think of your brand. From insight into the strengths and weaknesses of your customer journey to identifying...
Perceptive Team - 21 March 2016
If you have a solid customer retention strategy, you’ll have, by default, higher customer satisfaction levels, meaning increased revenue growth for your business. Happy customers have good reason to do business with you again. Retain them and you...
Perceptive Team - 03 December 2015
Design thinking (DT) doesn’t just drive innovation and help businesses understand the journey of their customers, it also facilitates a customer-centric culture. It’s is a natural byproduct of implementing DT practice throughout your business....
Perceptive Team - 07 June 2015
A big, re-occurring question for customer experience management (CEM) is how do you prove your return on investment? This is where CEM gets sexy. And let’s face it, what’s more alluring than ROI? Improving your customer experience can have a...
Perceptive Team - 24 May 2015
To drive change or growth within your business, you need to understand your customers’ full and authentic experience. Improvement means change—and change is often hard. Customer success is corporate success Customer success and corporate success are...
