Perceptive Team - 15 March 2015
Trying to master online customer surveys? This is what you need to know about how to capitalise on the good and hurdle the challenges of the bad. Pros 1. Cost effective and quick Using online surveys reduces the set-up and administration costs, and...
Perceptive Team - 20 January 2015
We’ve had a good look into our magical crystal ball and predicted the Customer Experience (CX) trends to watch out for in 2015. There are lots of them, but we’ve narrowed it down to the essential six, so hold on tight and be in for a CX of a ride....
Perceptive Team - 19 January 2015
Customer retention strategies and overall customer satisfaction often equals revenue growth. A happy customer is a returning customer, after all. That happiness with your business is built from the solid foundations of customer experience, but...
Perceptive Team - 26 November 2014
When we’re talking about employee engagement, we’re referring to what keeps people happy at work, continually motivated and staying with a company, through thick and thin. Motivation is that crucial factor that keeps people passionate about their...