Perceptive blog
Perceptive Team - 23 September 2015
Managing change within an organisation is no easy task. From managing employee expectations and emotions to implementing new processes and ways of thinking, there are many hurdles to navigate and overcome. Unfortunately, the reality is that many...
Perceptive Team - 21 September 2015
When it comes to making changes in your workplace, it pays to do it right. Get started on the right foot by ensuring you don't miss out on these three often-overlooked change management techniques. Free guide: Change management: how to become a...
Perceptive Team - 14 September 2015
What does successful change management look like? We couldn’t write about change management without referring to Dr. John Kotter, the famous Harvard Business School professor. Quoting Dr. Kotter's 8-Step Process for Leading Change, there are eight...
Perceptive Team - 09 September 2015
When implementing a change towards a more customer-focused business, there will be some mistakes that you will want to avoid. Use this as a checklist of what not to do, and don’t worry if you’ve committed these faux pas—you’re not the only one, and...
Perceptive Team - 02 September 2015
Having engaged and motivated employees is key to a successful customer experience (CX) programme. But they’re also critical when it comes to change management. We’ve already talked about why it’s important to measure your change management efforts....
Perceptive Team - 31 August 2015
"If you can’t measure it, you can’t manage it”. This maxim was originally attributed to Peter Drucker—the original management consultant—and has been a source of great debate for managers ever since. But how true is it for change management in...
Perceptive Team - 17 August 2015
Fact: 70 per cent of all change initiatives within a business and organisational context fail1. Ensure you’re a part of the successful 30 per cent. Here, we'll set the case for why customer experience should be a main part of your change management...
Perceptive Team - 06 April 2015
Company culture is a critical part of creating a successful organisation, which boosts employee engagement and keeps employees retained and happy. As Peter Drucker (the famous management consultant, educator, and author) once said, “Culture eats...
Perceptive Team - 31 March 2015
As a business leader, you might be killing the motivation of your team without even knowing it. Or, you might have a toxic work environment that you’re not even aware of (if you’re not dealing with the day-to-day, how would you know?). Employee...
Perceptive Team - 27 March 2015
It’s hard for your company to grow your business or achieve a high number of loyal customers without engaged and loyal employees ready to take on the day. It seems obvious, but engaged employees are more satisfied, happy with their team, willing to...
