Perceptive Team - 09 September 2015
When implementing a change towards a more customer-focused business, there will be some mistakes that you will want to avoid. Use this as a checklist of what not to do, and don’t worry if you’ve committed these faux pas—you’re not the only one, and...
Perceptive Team - 31 August 2015
"If you can’t measure it, you can’t manage it”. This maxim was originally attributed to Peter Drucker—the original management consultant—and has been a source of great debate for managers ever since. But how true is it for change management in...
Perceptive Team - 17 August 2015
Fact: 70 per cent of all change initiatives within a business and organisational context fail1. Ensure you’re a part of the successful 30 per cent. Here, we'll set the case for why customer experience should be a main part of your change management...
Perceptive Team - 31 March 2015
As a business leader, you might be killing the motivation of your team without even knowing it. Or, you might have a toxic work environment that you’re not even aware of (if you’re not dealing with the day-to-day, how would you know?). Employee...
Perceptive Team - 27 March 2015
It’s hard for your company to grow your business or achieve a high number of loyal customers without having an army of engaged and loyal employees ready to take on the day. It seems obvious, but engaged employees are more satisfied, happy with their...
Perceptive Team - 29 September 2014
We often talk about Customer experience management, but do you really understand what defines this term and how this isassociated with a brand? Also, why is this important? When attempting to define CEM, we come across related terms such as...