Perceptive Team - 01 July 2020
COVID-19 has rocked the business world. Priorities have changed and consumer behaviours and attitudes have shifted. Business has slowed; budgets have tightened. The consensus: now is not the time for assumptions and ineffective spending. It’s time...
Perceptive Team - 22 April 2020
Customer trust is a major issue for financial services, particularly in the banking industry. So much so, that it is essential for financial services to develop strong relationships with their clients to turn one-time customers into lifetime...
Perceptive Team - 16 April 2020
Data science has come ahead in leaps and bounds in the last decade. With the increase in technologies and computing power, algorithm designs have become more sophisticated, data infrastructure less costly, and the automation of many business...
Perceptive Team - 25 March 2020
In 2019, 46 per cent of the global workforce did not experience the behaviours of a great workplace. Savour that number a moment1. Forty-six per cent. Nearly half of the world’s workers. “Employee Experience (EX) is not a HR problem, it’s a company...
Perceptive Team - 24 March 2020
Corporate social responsibility (CSR) is fast becoming a buzzword in the business world. Companies are not just expected to stimulate the economy and provide products and services to the community—they are expected to do good as well. From...
Perceptive Team - 24 March 2020
A toxic workplace can drag on your employee experience, make your staff unproductive, unwell and headed for the door. With 300,000 Kiwi employees (11 per cent of workers) saying they have experienced discrimination, harassment or bullying at work in...
Perceptive Team - 24 March 2020
Time and time again research has proven that diverse companies have better creativity, innovation, productivity, stronger talent, and customer service. In short, diversity gives your businesses an edge. And companies that excel in diversity are...
Perceptive Team - 24 March 2020
The link between engaged employees and business success has long been documented. Engaged employees are motivated, productive, will go the extra mile, and are better creative thinkers and team builders. But what we’re seeing is businesses confusing...
Perceptive Team - 24 March 2020
In the 1990s, a landmark study provided concrete evidence for what many businesses had intuitively known for years: engaged employees improve customer retention, customer satisfaction and a business's bottom line. Thirty years later, employee...
Perceptive Team - 21 March 2020
If you've been using NPS for a while, you may be making these Net Promoter Score mistakes without even knowing about it. Many companies do, so once you get over the initial shock horror, get on to devising a strategy for success. Related content:...